ChannelAdvisor’s Customer Support team is dedicated to providing high quality technical support to all of our customers. 

Our support team is staffed in three geographies (Eastern United States, Western Europe, and Eastern Australia), to provide you with services during your local business hours.

For assistance using ChannelAdvisor applications, your first click should be on the Help or Contact Support link within the applications.  To report a technical issue or request help from the support team, you can file a support case through the Strategy & Support Center (SSC).  This will route your issue to the appropriate support analysts and e-mail you a confirmation with your case number.

For assistance with the RichFX application, please contact the RichFX Customer Support Team.

In addition to the basic support that is included with every software subscription, ChannelAdvisor offers several premium support options.  Please contact your Corporate Account Manager for more details.